Last Updated: April 30, 2020
Online and Mobile Privacy Notice (“Privacy Notice”)
Introduction
This Privacy Notice applies to the operations of HealthEZ and its affiliates. At HealthEZ we respect your right to privacy and value the trust you have placed in us. We are committed to the responsible management, use and protection of our customers’ personal information.
This Privacy Notice applies to all the information we collect from you through myhealthez.com, healthez.com and other websites and mobile web applications operated by us from or in connection with which you are accessing this Privacy Notice. We will refer to these websites and mobile applications as “Services” throughout this Privacy Notice.
Consent to Use HealthEZ Services
By using HealthEZ’s Services you are consenting to the collection, use, and disclosure of your personal information in accordance with this Privacy Notice. If you do not agree with the practices described in this Privacy Notice, please do not use HealthEZ’s Services.
Information We Collect
Personal information is information that identifies you as an individual or relates to an identifiable person. We collect personal information that you voluntarily provide through our Services, including:
- Name, address, and birthdate;
- Other contact information such as email address and/or phone number;
- Financial and health information;
- Credit or debit card number;
- Social security or similar national ID number;
- Geolocation information
We may supplement the information you submit to us online with:
- other personal information we have about you, including information from our affiliates and vendors; and
If you submit any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.
Your Personal Health Information
In some circumstances, HealthEZ's use of your information will also be subject to the requirements of the Health Insurance Portability and Accountability Act (“HIPAA”). For example, when you complete a Health Risk Assessment, the information you provide may be subject to HIPAA.
How We Use Personal Information
We use personal information you provide when you visit or use our Services to fulfill the purpose for which you provided the information and to enhance your experience with us. These uses include:
- Completing transactions, for example, processing your claim payments;
- Processing claims;
- Sending you information about health care and health related services, resources and benefits that will help you manage your health;
- Sending administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies;
- Providing and improving customer services, including through email or text communications, or any chat or similar feature available through our services;
- Sending marketing information we think may be of interest to you;
- Providing a quote for one or more of our products;
- Sending you surveys;
- Authenticating or confirming your identity when you return to your HealthEZ accounts online;
- Conducting our business, such as data analysis, audits, developing new products, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities;
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Taking any action that we believe to be necessary or appropriate:
- to investigate, prevent and detect illegal activities;
- under applicable laws;
- to comply with legal process;
- to respond to requests from public and government authorities;
- to enforce our Terms of Service and Privacy Notice;
- to protect our operations or those of our affiliates;
- to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and
- to allow us to pursue available remedies or limit the damages that we may sustain.
- Other purposes specifically disclosed at the time we request your information.
How We Share Personal Information
Sharing Among our Affiliates
HealthEZ and its affiliates may share your personal information with one another to ensure that your use of the Services is as helpful and beneficial as possible. We may also share your personal information with affiliates in order to support our business operation, to provide services to you and for any other purpose described in this Privacy Notice.
Sharing with Third Parties
- We work with third parties that provide services to us, such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, email delivery, credit card processing and other services. We may share your personal information with them so they can provide those services.
- We may share personal information with third parties to permit them to send you marketing communications, if you have opted in to such sharing.
- We will share any personal information you provide on our Services for the purposes stated on the page where we collected the information and in accordance with applicable laws and regulations.
- We may share with your benefit plan’s plan sponsor or plan administrator the fact that you have visited or used features of our Services to permit your benefit plan’s plan sponsor or plan administrator to determine eligibility, qualification or confirmation of a promised incentive or reward to you.
Other Disclosures
We may share your information in other limited circumstances, including:
- Complying with applicable laws;
- Responding to requests from government or public authorities or otherwise cooperating with authorities pursuant to a legal matter;
- Responding to matters of personal or public safety;
- In litigation, investigations, and other legal matters where the data is pertinent;
- Investigating security incidents;
- In the event of the sale or transfer of HealthEZ or some of our assets, or in the context of similar business negotiations, including a bankruptcy or similar transaction;
- To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
Anonymous and Aggregate Information
- Healthez may aggregate personal information so that it does not personally identify you or any other user of the Services (for example, we may aggregate personal information to analyze the percentage of our users who have a particular area code).
- HealthEZ may remove personally identifiable information to create anonymous data.
- HealthEZ uses and shares anonymous and aggregate information for historical, statistical, or business planning purposes. Additionally, we may use and share this information for any purpose except where we are required to do otherwise under applicable law. If we are required to treat this information as personal information under applicable law, then we may use it as described above in “Other Information,” as well as for the purposes for which we use and share personal information.
Our Online Privacy Notice for Children
- Our Services are not directed to or intended for children.
- HealthEZ does not knowingly collect information from children under the age of 18.
- You can visit the Federal Trade Commission’s website to learn about the Children’s Online Privacy Protection Act (COPPA).
Our Data Protection and Security Policy
- We take reasonable precautions to safeguard the personal information transmitted between visitors and the Services and the personal information stored on our servers.
- Unfortunately, no method of transmitting or storing data can be guaranteed to be 100% secure. As a result, although we strive to protect your personal information, we cannot ensure the security of any information you transmit to us through, or in connection with, the Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the
“Contacting Us” section below.
Social Media
- HealthEZ maintains profiles and/or pages on various social media services including Facebook and Twitter.
- If you choose to “Like” HealthEZ on Facebook, “Follow” HealthEZ on Twitter, or take any other similar action on another social media site, you are providing your consent to receive information updates, including solicitations from HealthEZ.
- To stop receiving this information from HealthEZ on a social media site, you must follow the procedure established by the site. For example, on Facebook, you must click “Unlike” on HealthEZ’s page, and on Twitter, you must click “Unfollow” on HealthEZ’s profile.
Changes to this Privacy Notice
- We reserve the right to amend this Privacy Notice at any time.
- We will post the revised Privacy Notice on our Services or announce the change on the home page of the website or app.
- You can determine when we revised the Privacy Notice by referring to the “LAST UPDATED” date at the top of this notice.
- Any changes will become effective when we post the Privacy Notice on our websites. By continuing to use the Services following such changes, you will be deemed to have agreed to such changes.
- If you do not agree with the terms of this Privacy Notice, in whole or in part, you can choose to not continue to use the Services.
Links to Other Websites
- The Services contain links to websites operated by third parties. If you provide personal information to any third party’s website, your transaction will occur on that website (not HealthEZ’s websites) and that operator will collect the personal information you provide, subject to its privacy policies. We encourage you to read the legal notice posted on those sites, including their privacy policies.
- This Privacy Notice does not apply to your use of and activity on those other websites. We provide links through the Services to other websites only as a convenience, and the inclusion of these links does not imply endorsement of the linked site. We have no responsibility or liability for your use of third party websites.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with our mobile applications or other websites.
Your Access Rights
If you would like to request to review, correct, update, suppress or delete Personal Information that you have previously provided to us, you may contact us by emailing us. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
Online Communication Practice
If you email us, please do not include information you want to keep private. It is possible that your e-mail communication may be accessed or viewed inappropriately by another Internet user while in transit to us. If you wish to send us information that you want to keep completely private, please use a method other than e-mail.
Other Online Communications
We may send you electronic newsletters, information about products or services we offer, and other marketing communications. If you no longer want to receive marketing-related e-mails from us you may opt-out of receiving these marketing related emails by clicking on the unsubscribe link at the bottom of each email.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related e-mails from us, we may still need to send you important administrative messages, and you cannot opt-out from receiving administrative messages.
Contacting Us
If you have any questions about this Privacy Notice please feel free to at service@healthez.com or call us 952-896-1200.